The Latest on Audiotronics Response to the Coronavirus (COVID-19)

March 25, 2020

The United States and the world is struggling with an issue of enormous scale. Our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19). At AUDIOTRONICS, we believe it is our role and responsibility during this time to prioritize the health and well-being of our clients and employees. Here are the actions AUDIOTRONICS is taking to help prevent the spread of the virus, support the health and well-being of our clients, employees, and our community. 

Clients:

For our retail store clients, we are taking preventive measures to keep our stores clean and maintain a healthy environment by increasing daily cleaning of high traffic contact points, with virus-neutralizing cleaners. We are also adjusting our store hours during this outbreak to Monday-Friday 9 AM-5 PM. We have also had suspended Apple service at this time. We will notify staff and clients when the suspension is lifted.

For our residential and commercial clients, when requesting in-home installation or service, we ask you to follow the CDC recommended guidelines. If you answer YES to any of these questions, please respect our employee’s safety and defer your request until your home or office is safe to visit. 

  1. Have you [or a resident/visitor of your household] recently traveled to an area with known local spread of COVID-19?
  2. Have you come into close contact (within 6 feet) with someone who has a laboratory-confirmed COVID–19 diagnoses in the past 14 days? 
  3. Do you have a fever (higher than 100.4 F or 38.0 C) OR symptoms of lower respiratory illness such as cough, shortness of breath, or difficulty breathing? 

For our mobile electronics clients, before and after installations, we will be cleaning high traffic contact points with virus-neutralizing cleaners. New state regulation is now limiting businesses to 10 patrons at a time until this crisis has passed. With this new regulation, we will no longer allow clients to wait on their vehicle in our stores while work is being performed on their vehicle. We apologize for this inconvenience. 

Employees:

Our employees are our greatest asset and we take their health and well-being seriously. We have provided our staff with the following directives:

WHAT TO DO IF YOU ARE SICK OR CARING FOR A FAMILY MEMBER THAT IS SICK:
STAY AT HOME. Do NOT report to work!
Notify your direct manager you are sick via email/text ONLY, do not report to work in person or drive company vehicles.
NOTE: Normal PTO policy will apply to your absence.
If your symptoms progress (fever increases/persists, shortness of breath becomes severe) immediately contact your medical care provider and request a COVID-19 testing assessment.
Follow the testing or home care guidance of your medical care provider.
If you receive positive test results, remain at home or under direct medical care as advised by your medical care provider. Do NOT go out in public.
Notify your direct manager of the care plan ordered by your medical care provider.
Stay at home until all symptoms have completely resolved.
Notify your direct manager via email when you are ready to return to work and wait for company approval.
When you receive an email approval from your direct manager, you may resume normal work schedule. Do NOT return to work without this approval

WHAT TO DO IF YOU SUSPECT OR ARE CERTAIN YOU’VE HAD CONTACT WITH SOMEONE EXPOSED TO COVID-19:
1. STAY AT HOME. Do NOT report to work!
2. Notify your direct manager you are sick via email/text ONLY, do not report to work in person or drive company vehicles.
NOTE: Normal PTO policy will apply to your absence.
3. Except for urgent reasons, remain at home for a minimum of 14 days total.
4. If flu-like symptoms develop, follow the instructions provided under “What to do if you
are sick.”
5. If after 14 days of self-quarantine you’ve had NO symptoms, notify your direct manager via email that you are ready to return to work and wait for company approval.
6. When you receive an email approval from your direct manager, you may resume normal
work schedule. Do NOT return to work without this approval

While at work, employees are expected to follow common health hygiene practices including:
– Wash your hands frequently
– Avoid close contact with anyone who is sick
– Avoid touching your eyes, nose, and mouth
– Cover your cough/sneeze with a tissue and throw the tissue away immediately after.
– Clean and disinfect frequently touched objects and surfaces using household cleaning
spray or wipe. (Your phone/tablet, vehicle surfaces, etc., Clients’ phone/tablet, vehicle surfaces, home equipment, doorknobs etc… “Leave no trace”)

I want to also thank you for supporting AUDIOTRONICS. We are privileged to be part of the SW Virginia business community for forty-five years and look forward to seeing you soon. 

John H. Ferguson, President Audiotronics, Inc.

Store Hours

9am-3pm: New Year's Eve

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